http://www.complaintsboard.com/complaints/digital-outlet-megastore-c133371.htmlDIGITAL OUTLET MEGASTORE | |||||||
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| ripoff Complaint Rating:  Company information: Digital Outlet Megastore 2981 Vineland Rd. Kissimmee, Florida United States Phone: 407-396-9988 I was recently on vacation in Kissimmee, Fl and wanted to get a new camera for travel. We went into the Digital Outlet Megastore because it was an "outlet" store and figured we could find a good deal on a good camera. After Carlos showed me an Olympus camera he told me he'd give me good deal on it because I am a photographer and he was also in his spare time. After buying the camera for $200 he showed me a wide angle macro lens for my professional camera. It had many qualities that I liked. He told me that it was $500. I couldn't spend that much so we bargained and came up with $100. The price tag on the box said $1300. After getting home I decided to research my purchases and found out that the camera I bought for $200 was $119 online with a case and rechargable battery set. The lens was $30. I don't know what can be done about this but if it can save someone else from getting scammed then I hope it does. | |||||||
Global Camera Kisimmee Ripoff 4
Camera Store Kissimmee Ripoff
http://www.ripoffreport.com/Cameras-Video/Digital-Outlet-Store/digital-outlet-store-scammers-5aeed.htm
Digital Outlet Store
2981 Vineland RdKISSIMMEE Florida 34746
U.S.A.
Phone: 407-396 9988
Web Address:
Category: Cameras & Video
Submitted: Wednesday, March 26, 2008
Posted: Wednesday, March 26, 2008 Whilst on holiday in Florida I visited a small electronics store and I asked for a price on a Sony hard disk camcorder. The sales guy said for a few dollars more I could buy a high definition (HD) Panasonic memory stick camcorder that was much smaller. He also said that the hard disk camcorders were end of line as nobody was making them anymore. I later found this piece of information to be totally untrue.
My main concern was that I had a valid warranty for the UK. When I asked he said that as it was Panasonic I could take it into PC World or process the warranty through the manufacturer's UK website. Happy with this I agreed to purchase this camcorder and paid the bill using my Barclaycard.
We spent the rest of that day at a water park and it wasn't until the next morning that I realised what I'd actually bought. It wasn't Panasonic at all, but a cheap market stall' type camcorder branded Cybertec. The sales guy was careful to show me only one side of the camcorder which had a Panasonic CCD (Charge Coupled Device) sticker on it and the person who took the payment was very careful not to show me the box, which was also marked Cybertec. The receipt was stamped with Special Order and looking at the small print there are no refunds on special orders, which was all part of the scam.
The next day I went into the shop to complain. The same sales guy was there and when I asked for a refund he called the manager over. I told him the sales guy had told me it was a Panasonic HD (High Definition) unit, but it was neither HD nor Panasonic. The manager tried to tell me that the camcorder was Panasonic, as it had a Panasonic CCD. He also claimed it was HD as it could take HD still pictures. As the video resolution was just 640x480, it was far from being a HD resolution camcorder.
When I asked about the warranty the manager stuck to the same story that the sales guy gave me, that PC World or Panasonic would honour the warranty. I pointed out to him that PC World does not sell this no name product and Panasonic have no obligation to process the warranty either. I asked him why Panasonic would fix a camcorder just because someone built it using one of their CCD's. He even claimed that Cybertec was a premium brand in the United States and just as good as Panasonic. I told him I'd looked at the big US price comparison websites like mySimon and could find no reference to this brand or model, but he still stuck by his story.
I asked him why they had stamped my receipt with special order when they'd taken the camcorder straight out of their storeroom, but he couldn't explain this and avoided the question. I can understand why stores won't refund special orders that they've had to order items in at cost to themselves, but in this case the 'special order' stamp was a device used to avoid giving refunds.
As I was not happy with their stories about warranty and the fact that they misled me when selling this camcorder, I again asked for a full refund, but they refused point blank to refund my card or take the camcorder back.
This company misled me when selling this camcorder and they charged me more for this camcorder than I could have paid for a top brand camcorder such as Panasonic or Sony. The manager's claim that It was just as good as a Panasonic proved to be untrue. When I returned to the UK I viewed some video footage from this camcorder and it was not just grainy, but pretty much unviewable. Not only did they trick me into buying this no name camcorder, the goods they supplied were not fit for purpose either.
Brit77
London
Europe
My main concern was that I had a valid warranty for the UK. When I asked he said that as it was Panasonic I could take it into PC World or process the warranty through the manufacturer's UK website. Happy with this I agreed to purchase this camcorder and paid the bill using my Barclaycard.
We spent the rest of that day at a water park and it wasn't until the next morning that I realised what I'd actually bought. It wasn't Panasonic at all, but a cheap market stall' type camcorder branded Cybertec. The sales guy was careful to show me only one side of the camcorder which had a Panasonic CCD (Charge Coupled Device) sticker on it and the person who took the payment was very careful not to show me the box, which was also marked Cybertec. The receipt was stamped with Special Order and looking at the small print there are no refunds on special orders, which was all part of the scam.
The next day I went into the shop to complain. The same sales guy was there and when I asked for a refund he called the manager over. I told him the sales guy had told me it was a Panasonic HD (High Definition) unit, but it was neither HD nor Panasonic. The manager tried to tell me that the camcorder was Panasonic, as it had a Panasonic CCD. He also claimed it was HD as it could take HD still pictures. As the video resolution was just 640x480, it was far from being a HD resolution camcorder.
When I asked about the warranty the manager stuck to the same story that the sales guy gave me, that PC World or Panasonic would honour the warranty. I pointed out to him that PC World does not sell this no name product and Panasonic have no obligation to process the warranty either. I asked him why Panasonic would fix a camcorder just because someone built it using one of their CCD's. He even claimed that Cybertec was a premium brand in the United States and just as good as Panasonic. I told him I'd looked at the big US price comparison websites like mySimon and could find no reference to this brand or model, but he still stuck by his story.
I asked him why they had stamped my receipt with special order when they'd taken the camcorder straight out of their storeroom, but he couldn't explain this and avoided the question. I can understand why stores won't refund special orders that they've had to order items in at cost to themselves, but in this case the 'special order' stamp was a device used to avoid giving refunds.
As I was not happy with their stories about warranty and the fact that they misled me when selling this camcorder, I again asked for a full refund, but they refused point blank to refund my card or take the camcorder back.
This company misled me when selling this camcorder and they charged me more for this camcorder than I could have paid for a top brand camcorder such as Panasonic or Sony. The manager's claim that It was just as good as a Panasonic proved to be untrue. When I returned to the UK I viewed some video footage from this camcorder and it was not just grainy, but pretty much unviewable. Not only did they trick me into buying this no name camcorder, the goods they supplied were not fit for purpose either.
Brit77
London
Europe
Global Camera 9350 U.S. 192, Clermont, FL 34714 863-420-8394 Ripped him off too
http://www.businessreporter.net/article/192camera-com-in-kissimmee-florida-is-a-ripe-off-257-1.html
Was on vacation in Disney World when we lost our $800 camera. Went to 192 Camera.Com at 5198 W. Irlo Bronson Hwy (US192),Kissimmee, FL 34746 Tel (407) 390-1120. I tried to buy a camera like the Minolta I had, but was told it was no longer made, But I was told he had a better camera that lists for $800 and he would sell it for $775. After we got home I found out that it list for $400 (SONY DHC-H7). When I called the man back, he told me I was dumb enough to buy it and not shop around. Who has time to shop around when you paid for tickets to Disney? You have no camera to take pictures with and the kids want to go see Mickey.
He is located 3 miles out side the gates. He is preying on tourists in the Disney area. STAY AWAY FROM THIS RIP OFF
Was on vacation in Disney World when we lost our $800 camera. Went to 192 Camera.Com at 5198 W. Irlo Bronson Hwy (US192),Kissimmee, FL 34746 Tel (407) 390-1120. I tried to buy a camera like the Minolta I had, but was told it was no longer made, But I was told he had a better camera that lists for $800 and he would sell it for $775. After we got home I found out that it list for $400 (SONY DHC-H7). When I called the man back, he told me I was dumb enough to buy it and not shop around. Who has time to shop around when you paid for tickets to Disney? You have no camera to take pictures with and the kids want to go see Mickey.
He is located 3 miles out side the gates. He is preying on tourists in the Disney area. STAY AWAY FROM THIS RIP OFF
Other people ripped off
http://www.dcresource.com/forums/archive/index.php/t-381.html
Just a warning to all those people who are thinking of buying a digital camera whilst on holiday.
There are those companies out there who are willing to give you a very good deal and those who are definitely out there to con you for verything they can squeeze out of you.
Whilst on holiday you are usually in a positive state of mind and quite possibly not on your guard against those sharks.
This is a story to warn you of what can happen and to warn you against one particular store.
The Store:
Global Camera Gallery in Orlando and Kissimmee
11025 International Drive
&
The Shoppes at Vista Del Lago
8681 W. 192
What happened:
I went into the store enquiring about a particular camera:
A Sony DSC-W1. I had been quoted a price of $450.00 by another store. They asked if I had been quoted a price and I told them the price. They came back with a price of $395.00. This was a very good price. I deliberated for a while and decided to purchase the camera. Immediately, I was told to wait and was passed on to another sales person. He approached me and asked me if I had considered any other camera and proceeded to tell me of all the bad points of the Sony camera.
He then showed me a different camera:
A Nikon Coolpix 5200. He told me of the advantages of this camera over and above the Sony. He said that Nikon were manufacturers of quality "cameras" where as Sony were known for their quality in TV's and NOT cameras. He demonstrated some of the advantages of the Nikon camera.
Now here is the rub! Having been led into a false sense of security by being given a VERY good price for the Sony W1 I was given a price for the Nikon which he stated was 30% off the MRP of approximately $1130.00. This translated to $792.00 - a little more than I wanted to pay. After some discussion I decided to leave. He then offered to swap my Sony memory sticks for SD memory and download my existing pictures (I already had an old Sony DSC-P1). Again I tried to leave and he offered me a free case.
I wanted to check on the price on the camera from some other outlets and giving the excuse that I would return with the memory sticks to do the swap I said I would leave.
At this point he stopped me and offered a further 12.5% discount bringing the price down to $692.00.
Call it greed, incompetance, not on my guard having been lured into a false sense of security or simply a rush to purchase due to a combination of all of the above I agreed to the purchase.
With hindsight I now realise why he fell over himself to help me. He even gave me a free CD to take to his other store (much closer to my apartment in Kissimmee) to help them download my pictures.
He then prepared the receipt. Here is the, what I call, true deceipt within the transaction. Whether it is legal or not, at the moment, I am not sure. However, he said even though he was supposedly giving me the case and memory free he needed to put down a price against each item for his manager. He put the marked price of the case and a charge of $75.00 to convert the memory. This then adjusted the price of the camera down to $525.00. I stupidly signed this receipt and left with the goods.
As I left the store, I heard the two salesmen laugh. At the time I thought they had heard something funny on the TV. I now realise they were laughing at me - and for very good reason. I had been "fleeced" good and proper.
When I returned to "swap" the memory I had realised, in part, of the deception. At that stage I hadn't realised the extent of the deceipt. I tried to re-negotiate with the same saleman.
He then told me that they didn't countenance returns as, although he didn't think, "I was the type of person to do so", they had to protect themselves from those customers who just tried to use a camera for a few days and then give it back on some false pretext. Anyway I had signed the receipt and didn't I realise the terms of the contract.
I then tried to argue that the price was much higher than other stores. His reply was that they were competative with some cameras and not so much with other makes - Nikon obviously being one of them.
He then proceeded to tell me that the deal was a "complete package". This was to back his arguments that I had received a good deal. Later in the same conversation he stated that I had received the case and memory exchange free of charge - again that was to back his arguments against my later comments. He was totally contradicting himself throughout the conversation.
There are other points which I am now sure were part of the overall scam. He said that he would put the camera and all its accessories together for me. He said that I surely didn't want to pay the VAT on my return - did I!!!??? Whether I did or not was surely not his concern but he said it anyway. In so doing he opened each plastic container and bag and threw it away. At the end he said, "Do you want the box?" Seeing a completely empty shell I simply said no and he dramatically threw it over his shoulder behind the counter.
Facts are these:
The marked MRP on the camera as stated by Global Camera Gallery was $1130.00
Price watch ranges from $499.00 down to $377.18
[list]To wet my appetite they offered a 30% reduction. This made the price $792.00
They told me my original choice, the Sony DSC-W1, was a much worse camera - subjective I know but the reviews I have read since seem to disagree.
To stop me walking out of the store they offered a further 12.5% bringing the camera down to $692.00
They threw in a "free" case and a "free" memory swap - and then put down the full prices on the receipt seemingly reducing the camera price to $525.00
They threw away all the packaging not mentioning that the receipt said they would charge a 30% re-stocking fee if all the packaging was not present - that was only if the item was defective.
At the end of the day I have been scammed, deceived by a, in my opinion, a crooked firm who will, I am sure prey on any unsuspecting customer.
In some respects it has put a shadow against ALL camera retailers as I can never be sure that a salesman is telling me the truth.
Therefore PLEASE PLEASE PLEASE research your purchase first.
DO NOT jump at the very first deal unless you have done the research first.
I have been preyed upon - PLEASE DO NOT LET IT HAPPEN TO YOU.
Global Camera / Camera Electronics Camera Electronics Kissimmee FL Orlando FL Disney Global Camera 9350 U.S. 192, Clermont, FL 34714-8231(863) 424-1
I want anyone who may search this company to know that they are not a good company. They sold me the wrong kind of card and battery for my camera i came right back to them and they refused to refund saying its not their policy. They said they only exchange but don't carry the product i need and offered no solution. Upon researching i found that i am not the only one.
It seems they rip people off all teh time taking advantage of the number of tourist coming to Disney.
Stay away from
Global Camera Camera Electronics Kissimmee FL Orlando FL Disney
Global Camera 9350 U.S. 192, Clermont, FL 34714-8231(863) 424-1972
It seems they rip people off all teh time taking advantage of the number of tourist coming to Disney.
Stay away from
Global Camera Camera Electronics Kissimmee FL Orlando FL Disney
Global Camera 9350 U.S. 192, Clermont, FL 34714-8231(863) 424-1972
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